FAQs

We strive to process and deliver your order as quickly as possible.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our tracking page.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

Once you’ve sent your items back to us, you should receive your refund within 7 working days after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 7-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 7 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email info@armila-london.com so we can investigate this for you.

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions
All returned items must be unworn and in pristine condition with all the tags still attached.

Shipping costs are not refundable.

Making a return is easy! Here's what you need to do:

1. Contact Us
   Email us at info@armila-london.com with your order number and the reason for your return.
2. Receive Return Instructions
   We’ll send you a return authorization and clear instructions via email.
3. Package the Item
   Securely package the item — preferably in the original packaging — and include all accessories, labels, and documents.
4. Print the Shipping Label
   We’ll email you a prepaid shipping label. Print it and attach it to your return package.
5. Send It Back
   Drop off the package at the nearest shipping location as specified in your return instructions.

Once we receive and inspect your return, we’ll process your refund or exchange accordingly.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Accepted payment methods include iDeal, Visa, MasterCard, American Express, PayPal, Google Pay, and Shop Pay.

All prices are in Pound sterling (£) and include VAT, unless explicitly stated otherwise.

Prices may be changed at any time. No rights can be derived from pricing information.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our tracking page.

Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. You can select expedited shipping during the checkout process for an additional fee. As we want to provide you with the best service at all times we even offer free express shipping over a certain amount. Visit our shipping page for rates and lead times per country.

We deliver worldwide. Amora London orders are shipped with trusted carriers such as PostNL, DHL, DPD and local carriers.

Visit our shipping page for rates and lead times per country.

We don't like to keep you waiting, therefore your order is processed directly from our warehouse within 24-48 hours after it being placed.

Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated on our shipping page commences from the day your order is dispatched.

As we move fast, it is not possible to make changes or cancel your order after it is placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our customer support team for any inquiries: info@armila-london.com

Free Shipping.

At Armila London, you benefit from free shipping within United Kingdom — with no minimum order value required.

Import Responsibility and VAT
The customer is fully responsible for paying any import duties, VAT, or other charges that may apply upon entry of the goods into the destination country. These costs are not covered or handled by Armila London and must be paid directly to the appropriate authorities.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Klarna: Buy Now, Pay Later. Depending on your location, we are offering Klarna so you can buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.